Frequently asked questions (FAQ's)
# ❓ Caravan Holidays North Wales FAQs
Quick answers for caravan owners and holiday guests.
## ⚡ Guest Quick Answers
- 🕓 **Check-in:** From 4pm
- 🕙 **Checkout:** By 10am
- 🔐 **Refundable security deposit:** £75
- 🐾 **Pet charge:** £18 per pet, maximum two, where permitted
- 📞 **Guest telephone and WhatsApp:** 07345 680153
- ✉️ **Email:** [email protected]
All guest-extra prices shown below include VAT.
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# 🏡 I Own a Caravan
## 🤝 What does your caravan management service include?
We can manage:
- Listings and advertising
- Dynamic pricing
- Booking calendars
- Guest enquiries and messages
- Check-in information
- Cleaning and changeovers
- Maintenance reporting
- Inspections where agreed
- Owner statements and payments
- Photography and social-media promotion
Our aim is simple: take away the day-to-day workload while keeping you informed.
## 📍 Which holiday parks do you cover?
We currently manage caravans at:
- Lyons Lido Beach, Prestatyn
- Presthaven, Prestatyn
- Marine Holiday Park, Rhyl
- Golden Sands, Kinmel Bay
- Golden Gate, Towyn
- Lyons Winkups, Towyn
If your park is not listed, contact us and we’ll confirm whether we can help.
## 💷 What are your management fees?
Our standard management commission is **15% of the payment received after booking-platform and payment-processing fees**.
Other agreed charges can include:
- **£75 annual administration fee**, normally charged in January
- **£35 cleaning charge** at most parks
- **£40 cleaning charge** at Marine Holiday Park
- Completed inspections
- Owner-approved maintenance or replacement items
We confirm charges and any applicable VAT in writing before onboarding.
## 🔍 Are there any hidden deductions?
No. Your statement itemises commission, cleaning, completed inspections, maintenance and other agreed costs.
A maintenance or inspection charge will not be added unless it has been matched to your caravan and the work has been completed.
## 📈 How do you set nightly prices?
We use PriceLabs and current booking information to adjust prices according to:
- School holidays
- Local events
- Seasonal demand
- Booking lead time
- Remaining availability
- Length of stay
- Comparable accommodation
- Last-minute calendar gaps
We aim to balance strong occupancy with the best achievable return. Earnings estimates are projections rather than guarantees.
## 🌐 Where will you advertise my caravan?
Depending on suitability, we advertise through:
- caravancando.com
- Booking.com
- Airbnb
- Direct enquiries
- Repeat-guest marketing
- Facebook and TikTok
Lodgify keeps availability and bookings together in one central system.
## 🗓️ Can I still use my caravan?
Yes. You can block dates for your own holidays, provided they have not already been booked by a guest.
## 🧹 How do you manage cleaning?
A professional clean is arranged after each guest stay.
The cleaning team is expected to:
- Complete the changeover
- Photograph each finished room
- Report damage or maintenance
- Flag urgent issues before the next arrival
An extension forming one continuous stay in the same caravan normally receives one cleaning charge.
## 🔧 What happens when maintenance is required?
We review the information and photographs provided, then contact you for authority before arranging non-emergency work.
If urgent action is needed to protect a guest or secure the caravan, we may arrange reasonable emergency work and deduct the confirmed cost from your statement.
If the holiday park completes the repair, CHNW does not add a separate maintenance deduction.
## ✅ Do you inspect caravans?
Where agreed, we can inspect a caravan during a vacant week.
The charge is **£15 per completed inspection** and is only deducted when the inspection has actually taken place and been recorded.
## 📄 What appears on my monthly statement?
Your statement normally shows:
- Check-in and checkout dates
- Payment received after platform fees
- CHNW’s 15% commission
- Cleaning charges
- Completed inspections
- Maintenance or agreed expenses
- Final owner payment
Each booking is calculated separately.
Bookings appear in the month containing their **checkout date**.
## 💳 When will I receive my payment?
Statements are normally issued around the **10th of the month**.
Owner payments are normally processed around the **15th**.
If the payment date falls on a weekend or bank holiday, payment may move to the next working day.
## 🛡️ What happens if a guest causes damage?
Guests pay a **£75 refundable security deposit** for applicable bookings.
We review cleaning reports, photographs and reasonable repair or replacement costs before applying a deduction.
Normal wear and tear is not treated as guest damage.
## 📋 What documents are needed to join?
We normally need:
- Proof of ownership
- Identification and contact details
- Holiday-let insurance
- Confirmation that the park permits subletting
- Gas and electrical safety documents
- Fire-safety information
- Owner bank details
- Caravan layout and occupancy
- Pet and Wi-Fi information
- Key and access details
- Maintenance-authorisation instructions
We’ll provide a clear onboarding checklist.
## 🚀 How quickly can my caravan go live?
If your documents, photographs and caravan information are ready, onboarding can often be completed within a few days.
Park approval, missing compliance documents or platform verification may extend the timescale.
## 📞 How do I enquire about caravan management?
Please tell us:
- Your holiday park
- Plot number
- Caravan model and bedrooms
- Number of guests it sleeps
- Pet policy
- Wi-Fi availability
- Whether it is already being rented
**Telephone or WhatsApp:** 07345 680153
**Email:** [email protected]
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# 🌊 I’m Booking a Holiday
## 🏖️ How can I book a caravan?
You can book:
- Directly through caravancando.com
- Through Booking.com
- Through Airbnb
- By contacting us directly
We’re happy to help you choose the right caravan and park.
## 🗺️ Which holiday parks can I choose from?
Our portfolio includes caravans at:
- Lido Beach
- Presthaven
- Marine Holiday Park
- Golden Sands
- Golden Gate
- Winkups
Some parks are lively and entertainment-focused, while others are better for quieter beach breaks. Ask us if you need help choosing.
## 🕓 What time is check-in and checkout?
- **Standard check-in:** From 4pm
- **Checkout:** By 10am
Please do not enter before your confirmed time, as the cleaning team needs the full changeover period.
## ⏰ Can I pay for early check-in?
These options may be available:
- **10am:** £42
- **Noon:** £24
- **2pm:** £18
- **4pm:** Included
Availability depends on the previous guest, cleaning schedule and caravan readiness.
Please wait for written confirmation before paying.
## 🌙 Can I have a late checkout?
Late checkout may be available for **£18**.
It depends on the next booking and cleaning schedule and must be confirmed in writing.
## 🔐 Do I need to pay a security deposit?
Yes. A refundable **£75 security deposit** is required for applicable bookings.
It is normally returned within seven days after checkout, provided there is no confirmed:
- Damage
- Missing property
- Lost key
- Additional cleaning charge
Payment instructions are included in your booking messages.
## 🐾 Are pets allowed?
Pets are welcome only in caravans specifically advertised as pet-friendly.
- **Pet charge:** £18 per pet
- **Maximum:** Two pets unless agreed otherwise
- Pets must be declared and approved before arrival
Marine Holiday Park and Golden Gate do not permit pets in any of our caravans.
Pet-friendly accommodation cannot be guaranteed to be completely free from every trace of pet hair, wear or odour.
## 🛏️ Can you make the beds before arrival?
An optional beds-made service is available **only at Lido Beach**.
- **Price:** £42 per caravan
- **Notice required:** At least one full week
- Subject to cleaner and bedding availability
It is not available at Marine, Golden Sands, Golden Gate, Winkups or Presthaven.
## 📶 Is Wi-Fi available?
Selected caravans provide Wi-Fi, often as a complimentary extra.
Check the individual listing or ask before booking if internet access is important.
Holiday-park and mobile connections can vary, so uninterrupted speeds cannot be guaranteed.
## 🎟️ Are park passes and facilities included?
Facilities, entertainment and passes vary by holiday park and caravan.
Swimming pools, entertainment, restaurants and other facilities are controlled by the individual parks. Opening dates, availability and prices can change.
Please check before booking if a particular facility is important to your stay.
## 🚗 Is parking available?
Parking arrangements vary between parks and caravans.
Your listing and arrival instructions will explain where to park and whether the park charges a separate fee.
## 🗝️ When will I receive my arrival instructions?
We send your park, plot, access and key information before arrival or on check-in day.
Please read the section for your booked holiday park carefully.
If you cannot locate the caravan or access the key, contact us on **07345 680153**.
## 🧼 What if there is a cleaning or maintenance problem?
Tell us promptly during your stay so we have an opportunity to help.
Please send:
- A photograph or video
- The room or location
- A short explanation
- Whether the issue prevents safe use of the caravan
Please do not wait until after checkout to report something that could have been addressed during your stay.
## 🛠️ What if something is accidentally damaged?
Contact us as soon as possible. Accidents are normally easier to resolve when reported promptly.
Guests are responsible for confirmed damage, missing items, lost keys and unreasonable additional cleaning caused by their party or pets.
Normal wear and tear is not charged to guests.
## 🗑️ What should I do before checkout?
Please:
- Wash and put away dishes
- Remove rubbish
- Leave the caravan reasonably tidy
- Close and lock doors and windows
- Return the key as instructed
- Report damage or maintenance
- Strip supplied bedding where requested
Avoidable additional cleaning may result in a charge.
## 📅 Can I extend my stay?
Possibly. Contact us with the date you would like to stay until.
Extensions depend on availability, payment and the cleaning schedule. They are not confirmed until approved in writing.
## ❌ What is the cancellation policy?
It depends on how you booked:
- **Airbnb:** The policy shown by Airbnb
- **Booking.com:** The policy displayed with your reservation
- **Direct booking:** Caravan Holidays North Wales’ direct-booking terms
Please review the cancellation conditions before confirming your booking.
## 🚭 Are parties or smoking allowed?
No.
The following are prohibited:
- Smoking or vaping inside
- Parties or events
- Illegal drugs
- Disruptive behaviour
- Undeclared overnight guests
All guests must follow the holiday park’s rules and quiet hours.
## ♿ Do you have accessible caravans?
Some caravans have accessibility features, but suitability depends on your individual requirements.
Before booking, tell us about any required:
- Ramp access
- Doorway width
- Bathroom adaptations
- Sleeping arrangements
- Mobility needs
We’ll provide the available information so you can make an informed choice.
## 🎁 Is there a returning-guest discount?
Returning guests may use **Return10** for 10% off an eligible future direct booking.
The offer is subject to availability and the current promotion terms.
## 📱 How can I contact you?
**Telephone or WhatsApp:** 07345 680153
**Email:** [email protected]
**Website:** caravancando.com
For an urgent issue during your stay, include your:
- Caravan name
- Holiday park
- Plot number
- Booking name