Frequently asked questions (FAQ's)

For Caravan Owners

Q: How does Caravan Can Do Group manage privately owned caravans in North Wales holiday parks?
A: We provide comprehensive caravan management in North Wales, handling bookings, guest communication, cleaning, maintenance checks, and owner payouts for caravans on parks like Marine Holiday Park Rhyl, Golden Sands, and Lido Beach Prestatyn.

Q: What fees do you charge for caravan management?
A: Our fees include a 15% commission on bookings (after platform fees), a £75 annual management fee, and a cleaning fee of £35 per stay (charged to owners). There are no hidden costs.

Q: How do I list my caravan with Caravan Can Do Group?
A: Simply contact us with your caravan details. We’ll guide you through the onboarding process, including proof of ownership, insurance, and a management agreement.

Q: When do caravan owners get paid?
A: Owner payouts are processed monthly, on the 15th, with a detailed financial statement showing bookings, commissions, and cleaning fees.

For Holiday Guests

Q: How do I book a caravan holiday in North Wales with Caravan Can Do Group?
A: You can book directly on our website, caravancando.com, or through platforms like Booking.com and Airbnb. Our team is always available to answer questions and help you find the perfect caravan.

Q: Are your caravans pet-friendly?
A: Many of our caravans welcome dogs and other pets. Please check the listing details or ask us directly for pet-friendly options.

Q: What is the check-in and check-out process?
A: Check-in is available after 4:00pm, and check-out is by 10:00am. We provide key collection details and support throughout your stay.

Q: What happens if I accidentally damage something during my stay?
A: Guests are responsible for any damage beyond normal wear and tear. We don’t require a damage deposit, but may charge for significant repairs or replacements if needed. Please see our Guest Liability Policy for details.

General

Q: Where does Caravan Can Do Group operate?
A: We manage caravans in North Wales, focusing on Marine Holiday Park Rhyl, Golden Sands Holiday Park Rhyl, and Lido Beach Prestatyn.

Q: What makes Caravan Can Do Group different from other caravan management companies?
A: We’re a family-run business offering data-driven pricing, personal service, and transparent reporting. Our hands-on approach ensures both owners and guests have a great experience.

Q: How can I contact Caravan Can Do Group?
A: Reach us at 07712580512, [email protected], or via our website contact form.

Policies

Q: What is your cleaning policy for caravans?
A: Every caravan is professionally cleaned between stays, with all surfaces wiped down, floors hoovered, and cutlery washed as needed. Cleaners report any maintenance issues for prompt attention.

Q: What is your cancellation policy?
A: Our cancellation policy depends on the booking platform used. For direct bookings, please refer to our terms and conditions or contact us for details.

Q: Do you require a damage deposit from guests?
A: No, we don’t require a damage deposit. However, guests are liable for any damage caused during their stay, as outlined in our Guest Liability Policy.